From outsmarting fraud to navigating financial systems not built for them.
With 20+ years leading product and UX teams across GovTech, fintech, and enterprise, I translate complex policy, research, and user behavior into clear product vision, then build the cross-functional alignment to execute it.
I hold a Ph.D. in Human-Computer Interaction, am the first author of a Springer textbook on UX design, and write about building smarter, safer AI products. My work is grounded in a simple conviction: the best products earn trust before they earn engagement.
The Integration of Information Spaces
Springer · 3rd Edition · 2025 · With Xia Lin & Michael Zarro
AI-generated chapter illustrations
If you're building AI-driven or high-stakes products and need clarity, alignment, and trust, I'd love to connect.