ED Score (Emotional Design Score)

I’m excited to finally released ED Scoring method to Slideshare. At Rakuten Viki (especially the Design Team), we’ve been experimenting with different kind of work flows, with a goal of having a better collaboration between team at Rakuten Viki. There were three main problems that I found:

  1. No clear approach in communicating why a product is bad and frustrating.
  2. No structured method to compare our own product with competitors’ product.
  3. Unclear actionable items to improve the experience.

We’ve set our challenges (see them in the slides), and to cut things short, I’ve come up with ED Score (Emotional Design Score). ED Score is about “Communicate feedback and discuss improvement better with clear actionable items.” I won’t write a lengthy blog post, you can view the slides below. I’d expect people to try it out, share with us what worked/didn’t worked, and suggest better methods. Would be awesome if you tweet and mention me (@borryshasian) with your thought/experience when using it.

Sketchstorming and a Happier Life

Sketchstorming is one of my fav exercises at Rakuten Viki. When we’re sketching and sharing the ideas, there were always laughter, and I could feel the positive energy it brought to the people participating in it.

“Laughter is a powerful antidote to stress, pain, and conflict,” Melinda Smith wrote in Laughter is Best Medicine.

I’m even more excited that Sketchstorming has become a common thing in Rakuten Viki. It’s not about the sketching, it’s about believing in your ideas and the confidence level of communicating them to others.

How to be Happier and Feel Less Stressed 

Emotion is contagious. When we surround ourselves with happy people, we tend to be happier, have more energy and feel less stressed. Life is too short to be unhappy!

My happy colleagues in Rakuten Viki.